Refund policy

At Principit, we want every customer to enjoy a confident and satisfying shopping experience. We carefully select fashionable women's clothing, including dresses, mini skirts, trendy jeans, playful skirts, fitted pants, and other stylish apparel designed for modern women.

If you are not completely satisfied with your purchase, we are happy to assist you through our return and refund process. Please read the following policy carefully.

1. Return Eligibility

We accept return requests within 30 days after the delivery date.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must include all original tags, packaging, and accessories.
  • The item must not have stains, odors, makeup marks, damage, or signs of wear.
  • The return request must be submitted within the required return period.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items cannot be returned, including:

  • Items that have been worn, washed, altered, or damaged.
  • Items without original tags or packaging.
  • Items returned after the 30-day return period.
  • Final sale items or clearance items marked as non-returnable.
  • Gift cards or promotional credits.

We reserve the right to refuse returns that do not meet our return requirements.

3. How to Request a Return

To request a return, please contact our customer service team:

Email: info@principit.shop

Please include the following information:

  • Order number
  • Customer name
  • Email address used for the order
  • Reason for the return
  • Photos of the product if there is a defect, damage, or incorrect item

Our customer service team will review your request and provide further instructions.

Please do not send any products back before receiving return approval from us. Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by an error made by Principit, such as:

  • Wrong item received
  • Damaged item received
  • Defective product received

For returns caused by personal reasons, including:

  • Incorrect size selection
  • Change of mind
  • Personal preference
  • Ordering multiple styles for comparison

the customer is responsible for the return shipping cost.

Original shipping fees are non-refundable unless the return is caused by our error.

5. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return requirements.

After the inspection is completed, we will notify you whether your refund has been approved or rejected.

If approved:

  • Your refund will be processed within 5–10 business days.
  • The refund will be issued to your original payment method.
  • Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Partial Refunds

Partial refunds may be issued in certain situations, including:

  • Items returned with missing parts, tags, or packaging.
  • Items showing signs of use or damage.
  • Items returned in a condition that reduces their resale value.

The final refund amount will be determined after product inspection.

7. Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipment. However, if you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the problem

After review, we will provide an appropriate solution, which may include:

  • Replacement
  • Store credit
  • Refund

8. Exchanges

At this time, Principit does not offer direct product exchanges.

If you need a different size, color, or style, please return your original item according to this policy and place a new order separately.

9. Order Cancellation Policy

Orders can only be canceled within 24 hours after purchase.

After this period, your order may have already entered processing or shipment preparation, and cancellation may no longer be possible.

If your order has already been shipped, please wait for delivery and submit a return request according to this policy.

10. Lost or Stolen Packages

Principit is not responsible for packages that are confirmed as delivered by the shipping carrier but are later lost, stolen, or misplaced.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  • Check with household members, neighbors, or building management.
  • Verify your shipping address.
  • Contact the shipping carrier for additional assistance.

We will do our best to help resolve the issue, but refunds or replacements cannot be guaranteed for packages confirmed as delivered.

11. Refunds for Discounted Items

If a discounted or promotional item is returned, the refund amount will be based on the actual amount paid at checkout.

Discount codes, promotional offers, and special discounts cannot be reapplied after a refund has been processed.

12. Contact Information

If you have any questions about our Refund & Return Policy, please contact us:

Principit

Website:
https://principit.shop/

Email:
info@principit.shop

Address:
532 W Virginia Rd
Georgetown, SC 29440-2219
United States