Refund policy

At Principit, we want you to love every item you purchase from us. We carefully select and provide fashionable women's clothing, including dresses, mini skirts, trendy jeans, playful skirts, fitted pants, and other stylish apparel. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

Please read our return and refund policy carefully before requesting a return.

1. Return Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must include all original tags, packaging, and accessories.
  • The item must not show any signs of wear, damage, stains, odors, or alterations.
  • The return request must be submitted within 30 days after the order delivery date.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items cannot be returned, including:

  • Items that have been worn, washed, damaged, or altered.
  • Items without original tags or packaging.
  • Items returned after the 30-day return period.
  • Clearance items, final sale items, or promotional items marked as non-returnable.
  • Gift cards and store credit purchases.

If a returned item does not meet our return requirements, we reserve the right to refuse the return or issue a partial refund.

3. Return Request Process

To start a return, please contact our customer service team at:

Email: info@principit.shop

Please include the following information in your return request:

  • Order number
  • Customer name
  • Email address used for the purchase
  • Reason for the return
  • Photos of the item (if the item is damaged, defective, or incorrect)

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization from us. Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received is damaged.
  • The item received is defective.
  • The wrong item was sent due to our error.

For approved returns due to customer preference, such as incorrect size, change of mind, or personal preference, the customer is responsible for the return shipping fee.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

5. Refund Process

Once we receive and inspect your returned item, we will send you a confirmation email regarding the approval or rejection of your refund.

If your return is approved:

  • Your refund will be processed within 5-10 business days.
  • The refund will be issued to your original payment method.
  • Processing time may vary depending on your bank, credit card company, or payment provider.

Please note that it may take additional time for your financial institution to display the refunded amount in your account.

6. Partial Refunds

In certain situations, only partial refunds may be granted, including:

  • Items returned with missing accessories or packaging.
  • Items showing signs of use, wear, or damage not caused by shipping.
  • Items returned in a condition that affects their resale value.

The final refund amount will be determined after inspection of the returned product.

7. Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem

After review, we will provide an appropriate solution, which may include a replacement, store credit, or a full refund.

8. Exchanges

At this time, we do not offer direct exchanges.

If you need a different size, color, or style, please return the original item according to our return process and place a new order separately.

9. Order Cancellation Policy

Orders can only be canceled within 24 hours after purchase.

After 24 hours, your order may have already entered processing or shipping preparation, and cancellation may no longer be possible.

If your order has already been shipped, please wait until delivery and submit a return request according to this policy.

10. Lost or Stolen Packages

Principit is not responsible for packages that are confirmed as delivered by the shipping carrier but are lost, stolen, or misplaced after delivery.

If your package shows as delivered but you cannot locate it, please:

  • Check with household members or neighbors.
  • Contact the shipping carrier for additional assistance.
  • Contact us if further support is needed.

We will do our best to assist you, but we cannot guarantee refunds or replacements for confirmed delivered packages.

11. International Returns

Customers outside the United States are responsible for return shipping costs, customs fees, duties, and any additional charges associated with returning products.

Please ensure all required customs documentation is completed correctly to avoid delays.

12. Refunds for Promotions and Discounts

If a discounted item is returned, the refund amount will be based on the actual amount paid at checkout.

Discount codes, promotional offers, and limited-time discounts cannot be reapplied after a refund has been processed.

13. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our customer support team:

Principit
Website: https://principit.shop/
Email: info@principit.shop
Address: 420 N 6th St, Oostburg, WI 53070, United States